Click a topic below for
help
How do I
change my username?
How do I
view a posting?
How do I renew my account or change my
contact information (email, phone or address)?
When does my account
expire?
How long will my ad stay on
theECLASSIFIEDS?
Can my business post items on the
site?
Can postings be changed or updated once
they are listed?
Can postings be removed once they're
listed without deleting them?
Will I receive a registration
confirmation?
Can Free Browse account be upgraded to
Annual?
I created a posting, pressed save but
its not listed. What happened?
What is a Bot & how do I set mine
up?
How do I upload images for
postings?
How do I reduce the size of my
photographs for before posting my item?
Why can't I log
out of theEClassifieds?
Is my credit card number safe if I pay
online?
I've forgotten my username and
password. How do find out what they are?
How many
listings and images can each member have posted?
What should I do
when I receive SPAM email?
How many listings and images can each
member have posted?
How do i get my banner ad or business
card on the site?
How do I renew my
membership?
What are the advantages of advertizing
on theEclassifieds.com?
How do I
protect myself from suspected selling scams?
How do I
renew my account or change my contact information (email, phone or
address)?
Tips for successful online classifieds selling
Question
How do I change my
username?
Answer
There is currently
no method for changing usernames online. You can email us a choice of three
names you would like to use and we will be glad to make the change for you. Our
email address is admin@theEclassifieds.com.
Question
How do I view a
posting?
Answer
First, if you have a
pop-up blocker, make sure it allows contents of theEclassifieds.com. Click any
part of the listing other than the user name. Clicking on the user name
will show you all the postings made by that user. Clicking a posting
will open a pop-up window with details and contact information for the
item(s). The details screen features four image boxes where the poster may
add images for your review. If these boxes are empty, there are no
images. If you're on a dialup connection, you may need to wait a couple
seconds for the images to load.
Question
How do I renew my account or change my contact
information (email, phone or address)?
Answer
Login. Locate the "Edit Account"
button on the main screen. It is located at the top
right. Click the "Edit Account" button. The subsequent
screen allows you to update any contact information. When you've completed
the desired changes, click the "Save" button to lock in your
changes. Your information will be updated only after you click the "Save"
button.
Question
When does my account expire?
Answer
1. Login to your
account.
2. Click the "Edit Account"
button. The subsequent screen allows you to update any contact
information. At the bottom of the page your register date should be
shown. The expiration will be the same day of the following
year.
3. Click the "Save" button to lock in your
changes. Your information will be updated only after you click the "Save"
button.
You will also receive a notification email two weeks
before the account expires.
Question
How long will my ad stay on theECLASSIFIEDS?
Answer
Ads stay on the site
for four weeks from the date they are posted. You may also remove an ad
before the four weeks are up by de-activating or deleting it.
Question
Can my business post items on the site?
Answer
Businesses may post
items on theECLASSIFIEDS. Business Accounts are charged at the rate of
$4.99 per ad or $29.95 per month. See also banner ads section
below.
Question
Can postings be changed or updated once they
are listed?
Answer
Login to your account, then click the "Post
Items" button. Locate the "Existing Listings" area (in the middle of
the screen). Click on a listing to edit or delete it; make sure you click Save
after making changes.
Question
Can postings be removed once they're listed
without deleting them?
Answer
Login to your account and click the "Post
Items" button. Locate the "Existing Listings" area (in the middle of the
screen). You'll notice the word "Active" or "Inactive" (active means the posting
is in the listings and inactive means it has been removed) next to the title.
Click on the listing and check the "Active" box to post the listing or
uncheck to remove it from the listings.
Question
Will I receive a registration confirmation?
Answer
Upon completing the
initial registration process you will be prompted to enter your payment
information. If this step of the registration process is skipped or fails, you
will not receive your confirmation. To complete the process just log onto the
site and you will automatically be prompted to enter your payment information.
Only then will the confirmation be received and your account activated.
Question
Can trial posting or browse accounts be
upgraded to an Annual account ?
Answer
Log onto theEClassifieds and select the “Edit
Account” option next to the Welcome message. Choose an Annual or Lifetime
membership from the “Change Account Type” at the bottom of the page. Click
“Save” and complete the payment information.
Question
I created a posting, pressed save but its not
listed. What happened?
Answer
Login to your account, then click the Post
Items button. Locate the missing posting in the "Existing Listings" area (in the
middle of the screen). Click the item link and set the Active check box under
"Item Name". If you don't see it in the list then click the "Post New Items"
button and re-enter your posting. Be sure press the "Save"
button.
Question
What is a Bot & how can I set mine
up?
Answer
Our Bots help
you find items of interest with less effort. Set up your Bot to watch for
new postings in the categories you're most interested in. Every morning,
your Bot compiles all the new postings in the categories you selected and sends
them to you in a single, organizaed email. With Bots, you don't have to
check the site every day to find great deals.
Bots are also helpful to sellers. A seller can program their Bot to
send a second email every morning with the number of people who clicked on their
postings the previous day. This helps sellers frame their items with the
most effective item title and description. Descriptive titles help sell
your items best.
Setting up your Bot
- Login to theEClassifieds.
- Locate the "Bots" button at the upper
right corner of the main screen. The button has a
robot face on it (but it looks a little like a bug).
- Click the "Bots" button.
- Check off the categories you're interested in on the subsequent screen (your
settings are not saved until you click the "submit" button at the
bottom!).
- (Sellers: check off the "Activate" checkbox at the right to begin
receiving your reports). You can receive both types of Bot reports (Buyer
& Seller).
- Click the "submit" button to save your selections. You can
revisit your Bot programming at any time.
Question
How do I upload images for
postings?
Answer
Typically, when choosing images for postings
certain criteria should be followed:
- Images uploaded for postings should be of the type jpg or gif.
- To facilitate upload times images should be no larger than 320 X 240 Pixels
(4.4 X 3.3 Inches, 72 dpi) or 20 Kilobytes.
- Naming conventions should be simple and concise.
The Image 1, Image 2
and Image 3 at the bottom of the screen each have a button marked
"Browse…".
- Click the "Browse…" button and a Choose File window will pop-up.
- Navigate to the picture location (usually Desktop, My Pictures, Your Camera
or MyDocuments folder)
- select the image file by clicking the "Open" button on the window.
- The path name to the file will now appear in the text field.
- Press the "Save" button the listing and picture will be posted.
Question
How do I reduce the size of my photographs for
before posting my item?
Answer
Use an image editing software to change the
size of your photos. The Instructions below are for MS paint.
- Click Start, Programs, Accessories, Paint
- Click File Open, and open your photo file.
- Click Image Stretch/Skew and decrease the size of your picture (for example
40% for both vertical and horizontal) click OK
- Save your photo and load it onto your theECLASSIFIEDS.com posting.
Question
Why can't I log out of
theEClassifieds?
Answer
In Internet Explorer (process is similar for
Netscape) choose "Tools" from the menu bar and "Internet Options...".
In the "Temporary Internet files" group on the "General" tab press the
"Settings..." button. At the top select the "Every visit to the page"
option under "Check for newer versions of stored pages:". Now press "OK" and
"OK" and close your browser. Re-start the browser and logon to the
site.
Question
Is my credit card number safe if I pay
online?
Answer
Yes. During the payment portion of the account
registration or upgrade process Secure Socket Layers (SSL) protocol is employed
for transmitting your payment information. SSL uses private key encryption to
encode the credit card number. The encoded number is like a secret code that
uses a password to decipher the number when received by the payment processing
company. Both Internet Explorer and Netscape navigator support SSL to keep
confidential data private. To verify if a site uses SSL, look at the site
address. It should be proceeded by HTTPS instead of the HTTP used on non-secure
sites.
Question
I've forgotten my username and password. How
do find out what they are?
Answer
There's a neat way to find out the username.
Put your mouse inside the "text" field for the username and double
click it. This will pop up a list of all the usernames that have ever been put
into the field on that particular computer. To retrieve a lost password locate
the "Lost Password" link at the top and very bottom of the site (or use
this link http://theeclassifieds.com/lostpassword.asp).
Click the link and put in your username or email address and it will
send the password. You can also send us an email at admin@theeclassifieds.com and we
will send the email to you.
Question
What should I do when I receive Spam/Scam
email?
Answer
Here are a few tips:
- Never reply to Spam or suspicious buyers' messages, even when they
entice you to reply to "remove" you from their mailing lists. Often the
instructions are either bogus, or a way to collect more addresses. Replying
confirms to the spammers that your e-mail address is active, and you may receive
even more junk mail.
- Dont flame (send a rude message) or mail bomb the spammers address.
Many spammers forge e-mail addresses to hide their real identity, so you may be
flaming or bombing a nonexistent account or, worse, the account of an innocent
person.
- Dont buy or sell anything through unsolicited advertising by e-mail,
even if the product is something you want. By buying you legitimize spam, and
thus add to the problem. Moreover, many of these offers are fraudulent.
- Report the Spam to SpamCop by going to http://spamcop.net/anonsignup.shtml . You will have to
register to use SpamCop, but the service is free. You can also report
to your local authorities or the Internet Crime Complaint Center http://www.ic3.gov/complaint/
- For More information visit this link: http://www.lookstoogoodtobetrue.com
Question
How many listings and images can each member
have posted?
Answer
Members can have up to twenty items either
active or inactive at any given time. Once the 20th item has been listed no
further ads can be added until previous items are deleted. Each ad may have up
to three images at a time.
Question
How do I get my banner ad or business
card on the site?
Answer
Scan and send your banner ad or
business card to us via email (admin@theeclassifieds.com) or to our office(125
Broad St., Kingsport, TN.) We can also design your banner ad for you !
We will link your ad to your website or email address. The charge for a
classified banner is $50.00 per month (we require an initial payment of $150.00
for the first three months.) Call 423-392-0349 ext 816 now to make your
payment; as soon as we receive your payment your banner will be online. Increase
your business awareness and repeat purchases!
Question
How do I renew my annual membership?
Answer
- Login to your account
- Click on the Edit Account button
- Scroll to the bottom and change the Account Type
- Click Save
- Enter your payment information
- Click Submit Payment
Question
How do I protect myself from suspected selling
scams?
Answer
Watch for these signs:
- If the deal looks to good to be true, it probably is.
- Seller offers free shipping or shipping charges that are ridiculously low
for the item.
- Seller asks you to send payment to a third party, such as a broker or escrow
company.
If you suspect a scam, do not conduct business with that person. Notify
us so we can investigate.
Tips
Online classifieds successful selling
tips:
- Short precise ads work better. theEclassifieds.com allows longer ads, but
that does not mean you need to place longer ads. Give only the REAL FACTS about
your product.
- Your primary goal should only be to get the prospective customer to contact
you for more information. DO NOT try to sell your customer on your product in
your ad. Just lead them to you.
- Add clear photos to your ads. Ads with photos sell faster.
theEclassifieds.com allows three photos per item.
- Include the right PRICE- where possible.
- Post your item only in the correct category (Please let us know if you need
a category added to the list)
- Make your product appear unique to all other similar items that are
listed.
- Spark an interest or curiosity with your item; make someone want to
know more about your item.
- Use a descriptive title that will interest the reader, use the ad to spark
curiosity. People don't search for "This is the Best!" or "For Sale" "Free"
"Reduced". Avoid ALL CAPS.
- Refresh your items once a week until they are sold. As in all
advertising, you have one chance to grab the customer.
- Do not SPAM your ads, that is post the same ad over and over and over and
over and over and over...get the point?. In addition, research has shown that
customers who see the same ad many times in a row do not respond. NO
ONE likes a spammer.
- Have you received any phone calls or emails regarding your item? How many
times has your item being clicked on? If your ad does not attract results,
change the wording with the next posting. Find the words that get you results.
- Make sure your contact information are always up-to date. Click on edit
account to update/change personal details.
- Use action words (i.e. Now, Amazing, Attractive, Confidential, etc.). These
words call the customer to do something.
- Never reply to suspicious emails or callers. Do not transfer anything
to a buyer until you have the cash in your hand. If possible, document (save
emails) all the messages, transactions between you and the buyer. See the
section on Spam/Scam above.
